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Sustainability

Driving the National
Sustainability Agenda

The commitment of the United Arab Emirates to sustainable development is at the heart of the nation’s vision for its future.

As a Government of Dubai Authority, DMCC is the world’s most interconnected free zone and the leading trade hub for commodities, proud to sustain and grow Dubai’s position as the place to be for global trade.

We understand that our role in enabling trade influences economies which puts us in a position to safeguard communities and the local environment. The multidimensional nature of DMCC's influence provides a unique opportunity to champion responsible business and positive impact.

Leadership Statement

The way we conduct our business today will have an impact on the world we live in tomorrow. As a government authority, and the world’s leading free zone, we have long recognised this and placed sustainability at the core of our strategy. We have a responsibility to support the UAE and Dubai’s economic diversification agenda while ensuring we conduct our business in a sustainable way for the benefit of all our stakeholders.

Sustainability Strategy

Our strategy development is based on a four-phased approach launching with materiality assessment to establish the foundation in alignment with stakeholders’ needs, followed by an internal review, peer and gap analysis conducted to identify our future objectives and areas of improvement. Our purpose, values and goal serve as a basis for the strategy that is influenced by six key factors:

The UAE vision 2021 and Dubai Plan 2021 serve as a blueprint for our actions.

We commit to a green atmosphere and green operations to meet customer demands and make the Master Community an eco-friendly environment through the Smart and Sustainable District Strategy.

We prioritise SDGs based on where we believe we can have the most significant impact, given our business strengths and influence.

We commit to measure what matters so that we use the data to guide our actions, develop policies and communicate accurately.

We acknowledge that there are areas in which we may not be able to have a direct impact. However, we can encourage stakeholders within our ecosystem that do have influence.

We believe open communications and reporting reinforces integrity. As a committed member of the UNGC, we apply transparency practices across our entire organisation.

OUR VISION



To consolidate Dubai’s position as the
centre of global trade

OUR VALUES



Innovation and interconnection
guided by our 5C sustainability principles

OUR MISSION



To become the indispensable partner
and preferred destination for progressive businesses

5C Sustainability Framework

Developed with our stakeholders, the sustainability framework reflects the alignment between social and environmental impact and business purpose. The framework is based on three pillars underpinned by the UN Sustainable Development Goals.

CONNECT


CONNECT

To share a diverse set of stakeholders to grow the network and share best sustainable business practices.

CATALYSE


CATALYSE

Action, build capacity, and advocate for sustainable business practices using the position of the globally recognised free zone.

COMMUNICATE


COMMUNICATE

Through annual reporting on sustainability practices to drive thought leadership in the industry.

CAPACITY BUILD


CAPACITY BUILD

By educating internal and external stakeholders to build knowledge around sustainable business practices.

CARE


CARE

By dedicating 0.5% of the company’s net profit to global projects chosen in line with specific SDGs.

Objective:
Optimise organisational policies and procedures
- Procurement Practices
- Human Rights
- Training and development
- Wellbeing
- Gender Equality
- Diversity and Inclusion
- Emiratisation
- Governance
- Customer excellence
- Economic performance

Objective:
Create a resilient foundation for positive impact
- Customer privacy
- Data protection & security
- Responsible Sourcing
- Innovation
- Digitalisation
- Regulatory compliance

Objective:
Track and improve impact locally
- Infrastructure
- Energy
- Water
- Waste management
- Green buildings
- Health & safety
- Community

SOCIAL IMPACT
Entrepreneurship
Gender Equality
Community
UNDERPINNED BY THE SDGS
DOWNLOAD SUSTAINABILITY STRATEGY

Materiality Assessment

In 2019, we increased stakeholder engagement, surveys, face-to-face interviews, and interactive workshops.


Materiality assessments help organisations to prioritise sustainability topics to create maximum impact. We conducted our second materiality assessment exercise, with the results synthesised in a matrix, highlighting the importance of each topic in descending order to inform organisation’s strategy.

Value Chain

We recognise that every dimension of our value chain has potentially negative and positive impacts. Therefore, we see it as our responsibility to share the complexity of DMCC’s ecosystem concerning its stakeholders.


The value chain image below represents two main stakeholders that interact with DMCC, a business owner and a non-business owner.

Sustainable City

Our environmental conservation efforts are directly in line with the Dubai Plan 2021 that prioritises the city’s resources, including sustainable use of energy, green infrastructure, and providing residents with a clean and healthy environment.


In 2019 we focused on tracking and improving our local impact to create a more sustainable community by:

Improving energy and water management and tracking systems

Improving energy and water management and tracking systems

We took a holistic approach to our environmental impact and re-evaluating our communities’ waste management, energy and water tracking systems. This led to a clear understanding of where we stand, establishing a baseline for future improvement.

Investing in Green Buildings


Investing in Green Buildings


We upgraded our green property and developments to the next level by retrofitting its capabilities by adding electric car charging stations and conducting audits to ensure new projects followed world class practices.

Driving action towards the Smart & Sustainable District Strategy


Driving action towards the Smart & Sustainable District Strategy

We harnessed the power of partnerships to drive a Smart & Sustainable District strategy through implementing digital solutions in the community to increase mobility access and green energy use.

Responsible Business Ecosystem


We are aware of our sphere of influence, and the impact we have on the lives and livelihoods of stakeholders. Therefore, we uphold the highest standards of ethical management to create a resilient foundation for positive impact. Our foundation is based on our task force members, internal policies, and guidelines. We continuously ensure our standards are improved and aligned with legal updates, and international governing bodies. We take care of our ecosystem through knowledge sharing, periodic inspections, and open communication.


DMCC’s key achievements in 2019 towards creating a safe and complaint business environment included:

Effective compliance is intrinsic to our anticorruption efforts in line with our commitment to the United Nations Global Compact. Our compliance efforts extend to member companies. We assess both internal business risks and identify mitigation factors that can reduce them.

DMCC constantly adopts innovative technology tools to enhance internal security and safety of our customer’s data in line with GDPR.

We understand that our responsibility to protect these fundamental rights goes beyond our operations and that we must also look at our supply chain. We acknowledge the importance and impact of our internal procurement. Additionally, as facilitators of trade, our customers and partners look to us for supply chain best practices and guidelines.

Operational Excellence


Our governance structure is designed to achieve optimal organisational policies and procedures to create an environment where our employees and customers can thrive. Our relationship with stakeholders is a priority, and we recognise that their success leads to ours.
We prioritise customer service, the development and well-being of people, diversity and inclusion, and economic prosperity. Improving DMCC’s operations results in the highest quality of service for our stakeholders.

Our customers come first and hence we put emphasis on our operational excellence to ensure the customer is protected and interactions are seamless. We do this by providing world-class customer service, products and digital tools for managing businesses of our members.

We uphold the highest standard of ethical management. We keep our governance structure, rules and guidelines updated. Updating our governance ensures there is a supportive framework behind our work. An SDG steering committee governs the development and implementation of sustainability strategy.

We support the UAE’s commitment to health and wellbeing under its National Program with a plethora of activities offered to employees, residents and customers. We encourage the constant development of our people, and therefore, we offer a variety of learning opportunities and become more innovative with our approach every year.

Social Impact

We follow the UAE’s lead to be a generous and responsible global citizen. The UAE has committed to the Sustainable Development Goals and has set up governance structures to facilitate a sustainable trajectory. We followed the best practice by creating a sustainability board. In 2019 we reached a milestone when we decided to allocate 0.5% of the company's annual net profit towards social impact. We have also formalised our impact through the creation of the Social Impact Policy, assuring community investment goals are clear and focus on:

Gender
Equality
Industry
Innovation &
Infrastructure
Sustainable
Cities &
Communities
Responsible
consumption
& Production