As a Government of Dubai Authority, DMCC is the world’s most interconnected free zone and the leading trade hub for commodities, proud to sustain and grow Dubai’s position as the place to be for global trade.
We understand that our role in enabling trade influences economies which puts us in a position to safeguard communities and the local environment. The multidimensional nature of DMCC's influence provides a unique opportunity to champion responsible business and positive impact.
The UAE vision 2021 and Dubai Plan 2021 serve as a blueprint for our actions.
We commit to measure what matters so that we use the data to guide our actions, develop policies and communicate accurately.
We commit to a green atmosphere and green operations to meet customer demands and make the Master Community an eco-friendly environment through the Smart and Sustainable District Strategy.
We acknowledge that there are areas in which we may not be able to have a direct impact. However, we can encourage stakeholders within our ecosystem that do have influence.
We prioritise SDGs based on where we believe we can have the most significant impact, given our business strengths and influence.
We believe open communications and reporting reinforces integrity. As a committed member of the UNGC, we apply transparency practices across our entire organisation.
To consolidate Dubai’s position as the
centre of global trade
Innovation and interconnection
guided by our 5C sustainability principles
To become the indispensable partner
and preferred destination for progressive businesses
To share a diverse set of stakeholders to grow the network and share best sustainable business practices.
Action, build capacity, and advocate for sustainable business practices using the position of the globally recognized free zone.
Through annual reporting on sustainability practices to drive thought leadership in the industry.
By educating internal and external stakeholders to build knowledge around sustainable business practices.
By dedicating 0.5% of the company’s net profit to global projects chosen in line with specific SDGs.
Optimise organisational policies and procedures
- Procurement practices
- Human rights
- Training and development
- Gender equality
- Diversity and inclusion
- Customer excellence
- Economic performance
Create a resilient foundation for positive impact
- Customer privacy
- Data protection & security
- Responsible sourcing
Track and improve impact locally
- Waste management
- Green buildings
- Health & safety
DMCC makes an impact through its commitment to the Women Empowerment Principles and identifies equality as a primary pillar for its social impact programme.
DMCC makes an impact through escalating its community and holding suppliers to a higher standard.
DMCC makes an impact by enhancing its community infrastructure and supporting innovation and education in African countries.
DMCC makes an impact by improving its community as a safe and more sustainable district with a focus on smart mobility.
DMCC makes an impact by reducing waste in JLT and integrating responsible procurement practices.
DMCC makes an impact by setting baselines, measuring its footprint and identifying areas of improvement through strategic partnerships.
DMCC makes an impact by advancing its regulatory compliance and legal functions with a zero tolerance policy to corruption
DMCC makes an impact by leveraging its convening ability as a government authority, a free zone, and a Master Developer for good.
Materiality assessments help organisations to prioritise sustainability topics to create maximum impact. We conducted our second materiality assessment exercise, with the results synthesised in a matrix, highlighting the importance of each topic in descending order to inform organisation’s strategy.
DMCC adopted company-wide sustainability guidelines for the effective management of energy, water, and waste and released a sustainability policy statement supported by the sustainability management programme. We constantly track the data on our community and own assets through a digital platform, set objectives and KPIs to help track our progress and improve on monthly basis.
Improvements in mobility and green building standards are critical material topics for us and are managed through KPIs distinguished by our sustainability scorecard, processes under DMCC’s sustainability guidelines and objectives under the ‘Smart and Sustainable District Strategy’.
DMCC prescribes to international standards like the British Safety Council and the implementation of Nebosh training to mitigate risks and prevent critical hazards.
We are aware of our sphere of influence, and the impact we have on the lives and livelihoods of stakeholders. Therefore, we uphold the highest standards of ethical management to create a resilient foundation for positive impact. Our foundation is based on our task force members, internal policies, and guidelines. We continuously ensure our standards are improved and aligned with legal updates, and international governing bodies. We take care of our ecosystem through knowledge sharing, periodic inspections, and open communication.
Effective compliance is intrinsic to our anticorruption efforts in line with our commitment to the United Nations Global Compact. Our compliance efforts extend to member companies. We assess both internal business risks and identify mitigation factors that can reduce them.
DMCC constantly adopts innovative technology tools to enhance internal security and safety of our customer’s data in line with GDPR.
We understand that our responsibility to protect these fundamental rights goes beyond our operations and that we must also look at our supply chain. We acknowledge the importance and impact of our internal procurement. Additionally, as facilitators of trade, our customers and partners look to us for supply chain best practices and guidelines.
Our governance structure is designed to achieve optimal organisational policies and procedures to create an environment where our employees and customers can thrive. Our relationship with stakeholders is a priority, and we recognise that their success leads to ours.
We prioritise customer service, the development and well-being of people, diversity and inclusion, and economic prosperity. Improving DMCC’s operations results in the highest quality of service for our stakeholders.
The Board of Directors appointed pursuant to a decree of His Highness the Ruler of Dubai is comprised of a chairman, a vice chairman, and a number of experienced and specialised members who undertake the general supervision of the DMCC.
The Executive Committee comprised of the Executive Chairman and CEO, COO, CFO and Executive Directors of departments of DMCC. The body is administered by the relevant regulation issued by the Board of Directors wherein the rights, duties, and terms of employment of the employees of the DMCC Executive Committee is determined.
To underpin its sustainability vision and bolster sustainability governance, DMCC appointed a corporate-level committee in 2018 to oversee and monitor the progress of DMCC’s commitments and develop a corporate-wide sustainability strategy. The SDG Steering Committee includes a number of members of the Executive Committee and senior management.
Our customers come first and hence we put emphasis on our operational excellence to ensure the customer is protected and interactions are seamless. We do this by providing world-class customer service, products and digital tools for managing businesses of our members.
We uphold the highest standard of ethical management. We keep our governance structure, rules and guidelines updated. Updating our governance ensures there is a supportive framework behind our work. An SDG steering committee governs the development and implementation of sustainability strategy.
We support the UAE’s commitment to health and wellbeing under its National Program with a plethora of activities offered to employees, residents and customers. We encourage the constant development of our people, and therefore, we offer a variety of learning opportunities and become more innovative with our approach every year.
We follow the UAE’s lead to be a generous and responsible global citizen. The UAE has committed to the Sustainable Development Goals and has set up governance structures to facilitate a sustainable trajectory. We followed the best practice by creating a sustainability board. In 2019 we reached a milestone when we decided to allocate 0.5% of the company's annual net profit towards social impact. We have also formalised our impact through the creation of the Social Impact Policy, assuring community investment goals are clear and focus on: