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Support Member portal JLT Community
Support Member portal JLT Community

Past event summary

DMCC Help Centre Training Webinar

About the event

The DMCC Help Centre Training Webinar provided a step-by-step guidance on how to use the new customer interaction platform that adopts an online-service model.

The training covered the following areas:

  • DMCC Help Centre’s main features
  • How to search for information in the Knowledge Hub or through the global search
  • How to raise a case, a feedback and a compliment
  • How to raise a complaint and how to escalate it
  • How to use the Discussion Forum

 

Who should attend?

  • Administration staff
  • Human Resources staff
  • Company Coordinator
  • Members who raise cases

Important Note:

  • This is a webinar; so, please ensure that you have suitable internet connection in order to join
  • Spaces are limited
  • Bookings are done on first come, first served basis

Event details

Where

Online. Upon registration, you will receive details on how to join the Webinar.

When

9:00am - 11:00am, 28 Jun 2018