Past event summary
DMCC Help Centre Training Webinar
About the event
The DMCC Help Centre Training Webinar provided a step-by-step guidance on how to use the new customer interaction platform that adopts an online-service model.
The training covered the following areas:
- DMCC Help Centre’s main features
- How to search for information in the Knowledge Hub or through the global search
- How to raise a case, a feedback and a compliment
- How to raise a complaint and how to escalate it
- How to use the Discussion Forum
Who should attend?
- Administration staff
- Human Resources staff
- Company Coordinator
- Members who raise cases
Important Note:
- This is a webinar; so, please ensure that you have suitable internet connection in order to join
- Spaces are limited
- Bookings are done on first come, first served basis
Event details
Where
Online. Upon registration, you will receive details on how to join the Webinar.
When
9:00am - 11:00am, 28 Jun 2018